January 5, 2024
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Job Description


Empower positive change with Mercy Corps, a leading global organization dedicated to creating a better world. We operate in over 40 countries, partnering to implement bold solutions in times of disaster or hardship. Join us in our mission to help people triumph over adversity and build resilient communities. We are currently seeking a skilled and motivated Senior Program Performance & Quality Manager to contribute to our impactful work in Afghanistan.

Project/Department Summary:

Mercy Corps focuses on creating secure, productive, and just communities in areas of transition. With programs in agriculture, food security, skills development, renewable energy, and more, we address the unique needs of Afghanistan. Our commitment since 1986 has led to successful humanitarian assistance and development programs, making a positive impact on communities facing challenges.

Diversity, Equity & Inclusion:

At Mercy Corps, we believe in enriching our organization by embracing diverse backgrounds, perspectives, and skills. Our culture fosters trust, respect, and collaboration, enabling individuals to reach their potential and contribute to solving complex global challenges.

Equal Employment Opportunity:

Mercy Corps is an equal-opportunity employer that actively seeks diversity in its workforce. We prohibit discrimination based on various factors, ensuring an inclusive environment for all.

Safeguarding & Ethics:

Committed to respecting and dignifying all individuals, Mercy Corps upholds core principles to prevent sexual exploitation and abuse. We prioritize safety and inclusivity, expecting our team members to adhere to the highest ethical standards.

Job Description:

General Position Summary:

As a Senior Program Performance & Quality (PaQ) Manager, you will provide technical guidance and support for program management across multiple grants. Your role includes overseeing Monitoring, Evaluation, and Learning (MEL) teams, Technical Advisors, and grants officers while coordinating with the Community Accountability Reporting Mechanism (CARM) function. The position demands a highly motivated individual capable of leading new business development, ensuring program quality, and collaborating with diverse stakeholders.

Essential Job Responsibilities:

STRATEGY & Business Development:

  • Lead and support new business development, including needs assessments and feasibility studies.
  • Provide strategic guidance on Mercy Corps Program Management (PM@MC) approaches and contribute to country-wide strategy development.
  • Support cross-program learning and sector-specific strategies.


  • Map and maintain Mercy Corps Program Management Business Process flows.
  • Assess program adherence to PM@MC minimum standards and provide support for improvement.
  • Provide technical oversight for effective program filing, archiving systems, and documentation.
  • Support program teams in setting up internal and external program-coordination structures.
  • Utilize data to diagnose and resolve program management issues.


  • Liaise with teams to ensure proposals integrate program quality and MEL/CARM considerations.
  • Build capacity of program teams through information, tools, and resources.
  • Organize workshops and trainings to address program needs.


  • Represent Mercy Corps programs with national and international counterparts, donors, and partners.
  • Support program teams in organizing donors’ visits.
  • Contribute to the development of strategic, cross-program communication materials.


Ensure compliance with security procedures and policies.


Dedicate 5% of your time to learning activities for personal and organizational growth.


Engage beneficiary communities as equal partners in the design, monitoring, and evaluation of projects.

Supervisory Responsibility:
  • MEL Manager
  • CARM Manager
  • Grants officer
  • Technical Specialists
Job Requirements:

Knowledge and Experience:

  • BA/S or equivalent in international studies, economics, or related field; MA/S preferred.
  • 4-6 years of experience with European and US institutional donors, grants management, and proposal development.
  • Field experience in both emergency and development environments preferred.
  • Fluency in written and spoken English is required.
  • Proven ability to work effectively in multi-cultural teams.
  • Proficiency in MS Office software.
Success Factors:

The successful candidate will possess exceptional writing skills, experience in providing technical support, and a strong commitment to teamwork and accountability. Proven adaptability and experience with cross-cultural teams in evolving environments are essential.

Submission Guideline:

To apply, submit your CV and Cover letter to with the subject line “MCA065-2023 Application for (SENIOR PROGRAM PERFORMANCE & QUALITY (PAQ) MANAGER)” by the close of business on 03-Jan-2024.

Note: Only shortlisted candidates will be contacted for the written test/interview. Ensure the subject line includes the vacancy number and title, or your application may be disregarded.

Submission Email:

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