Senior Specialist ISP

February 14, 2024
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Job Description

About Etisalat Afghanistan:

Etisalat Afghanistan, a 100% owned subsidiary of Etisalat UAE, stands as a prominent telecommunications company globally, with a stronghold in the Middle East and Africa. Headquartered in the UAE, Etisalat Afghanistan is devoted to fostering the Afghan national workforce, promoting equal opportunities, and prioritizing organizational development through capacity building and training facilities.

Job Description:

Embark on an exciting career as an ISP Specialist with Etisalat Afghanistan’s ISP team. In this role, you will play a crucial part in managing and optimizing internet connectivity for ISP clients, collaborating with internal teams, external distributors, direct clients, and vendors. Your responsibilities will encompass a diverse range of tasks to ensure the seamless operation of our network.


  • Manage and maintain customers’ aging reports and dashboards for reliable internet connectivity.
  • Collaborate with cross-functional teams to implement EA policies and streamline operations.
  • Monitor and enhance the effectiveness of the FTTH project for product growth.
  • Maintain active records of dashboards and coordinate with account managers on receivables.
  • Negotiate contracts, SLAs, and pricing terms with ISP distributors and vendors.
  • Monitor vendor performance, manage relationships, and escalate issues when necessary.
  • Stay informed about emerging technologies and vendors for continuous improvement and cost optimization.
  • Ensure compliance with ISP documentation requirements according to EA standards.
  • Arrange project kick-off meetings with stakeholders and respond to customer requests for technical designs.
  • Identify opportunities for process improvement in ISP operations and customer support workflows.
  • Analyze customer usage patterns to enhance services and identify opportunities for upselling/BW upgrades.
  • Collaborate with legal and compliance teams for accurate documentation of policies, procedures, and risk assessments.
  • Coordinate and evaluate ISP price concepts biannually with budgeting and other stakeholders.
  • Female candidates are highly encouraged to apply.

Job Requirements:

  • Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent experience).
  • Proven experience as an ISP Specialist or in a similar role within the ISP industry.
  • Strong knowledge of networking principles.
  • Experience with network monitoring and troubleshooting tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills to collaborate effectively.
  • Ability to work independently, prioritize tasks, and handle multiple projects simultaneously.
Submission Guideline:

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For further information, please contact us at +93 (0) 788887363.

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