In line with the United Nations’ guidelines for the protection of women and children, Punjab government, under the dynamic leadership of Chief Minister Punjab Maryam Nawaz Sharif, has implemented significant measures to ensure their safety and security. These efforts align with global standards, which emphasize the importance of safeguarding vulnerable populations through transparent and accessible mechanisms. Chief Minister Maryam Nawaz Sharif, in her first address after taking office, declared the respect and dignity of women as her “Red Line”-a principle that has shaped her administration’s approach to good governance. Her strong stance on women’s rights, combined with a vision for a safer society, has led to the introduction of groundbreaking initiatives aimed at protecting the most vulnerable, particularly women and children. These initiatives reflect a deep commitment to creating an environment where safety and respect are prioritized at every level.
The Punjab Police, under the leadership of Chief Minister Punjab Maryam Nawaz Sharif and supervision of Inspector General of Police (IGP) Dr. Usman Anwar, has taken a pioneering step by launching two groundbreaking initiatives- the Virtual Women Police Station and the Virtual Center for Child Safety. These projects, initiated under the directives of Chief Minister Maryam Nawaz Sharif as considered close to her heart, reflect the Punjab government’s commitment to addressing the safety concerns of children and women. By integrating technological innovation with a strong focus on public welfare, the Punjab Police has set a new standard for modern law enforcement. These virtual platforms offer accessible, efficient, and transparent mechanisms for handling complaints, providing timely interventions for those in distress, and reaffirming the police’s dedication to protecting the people of the province.
The Virtual Center for Child Safety, a significant part of the Safe City project in Lahore, has quickly become a vital resource for addressing child protection cases across Punjab. In its first month of operation, the center received over 4,322 complaints related to missing, runaway, or vulnerable children. Impressively, 3,175 cases were resolved, and more than 1,000 FIRs were filed for further investigation, underscoring the center’s efficiency and proactive approach. By coordinating with local law enforcement, the Virtual Center for Child Safety has successfully reunited many lost children with their families. The center operates through various platforms, enabling citizens to file complaints via the 15 helpline, the Punjab Police Pakistan app, and a live “chat” feature. This multi-channel accessibility ensures that help is always just a click away for those in need. Furthermore, the center collects data through the “Mera Pyara” app and helpline reports to monitor missing or found children. This systematic approach has made the center an indispensable tool in addressing child safety issues across Punjab.
The Virtual Women Police Station, another transformative initiative, serves as a critical resource for women’s safety. In the past three months, the virtual station has received 82,639 complaints from women across Punjab, reflecting its necessity and effectiveness. Out of these, 72,322 cases were resolved through reconciliation or other means, while over 6,536 FIRs were registered, addressing a wide range of offenses from domestic violence to harassment and rape. This platform has been particularly valuable in providing women with guidance throughout the legal process-from FIR registration to investigation and trial. A key feature is the option for women to file complaints anonymously, ensuring that they can seek justice without fear of exposure. This confidentiality has been instrumental in empowering women to report crimes, especially in sensitive cases such as sexual violence or domestic abuse.
The virtual station has also played a crucial role in ongoing investigations, with 3,781 cases actively being probed, while 355 cases have been fast-tracked for swift resolution. FIRs have been filed in connection to 1,795 domestic disputes, 811 harassment cases, and 543 incidents of sexual violence, as well as other serious crimes such as attempted murder and acid attacks. By offering multiple channels for reporting, including the 15 helpline, the Women Safety app, and video call features, the Virtual Women Police Station ensures that women can seek help and protection around the clock.
Both the Virtual Center for Child Safety and the Virtual Women Police Station represent the Punjab Police’s forward-thinking approach to law enforcement. These platforms are not only efficient in resolving cases but also symbolize a significant advancement in how law enforcement agencies can integrate technology to enhance public welfare. Through live chat and video call features, both centers have created a direct line between the public and law enforcement, reducing delays in responses and ensuring real-time assistance. Whether it’s a lost child or a woman facing violence, immediate access to police support has made a substantial difference. These virtual platforms also reflect a broader shift in law enforcement strategies in Punjab, where technology is being used as a tool to address long-standing social issues. By streamlining processes and ensuring transparency, these initiatives have set a new standard for public service.
The transparency of these virtual platforms has significantly improved public trust in law enforcement. Complainants can track their cases in real time, ensuring they are informed at every step of the investigation. This openness has greatly reduced the public’s mistrust and anxiety regarding police procedures. These initiatives were designed to prioritize public service and ensure that the police are more accountable and approachable. The prompt filing of FIRs and the continuous flow of information have been key in fostering this trust.
Under the leadership of Dr. Usman Anwar, the Punjab Police is setting a remarkable example for other provinces to follow. The Virtual Center for Child Safety and the Virtual Women Police Station are more than just technological innovations-they are lifelines for those in need. As these initiatives continue to evolve, they will undoubtedly play an even greater role in shaping a safer, more secure Punjab. The success of these projects demonstrates that technology, when combined with a commitment to public service, can create a society where every child is protected, and every woman feels safe. By pushing the boundaries of traditional policing and embracing digital solutions, the Punjab Police has paved the way for a future where law enforcement is more efficient, transparent, and accessible. These efforts are a testament to the Punjab government’s vision for a safer, more secure province. The work being done through these virtual platforms ensures that the most vulnerable in society are not only heard but also protected. With continued support and development, these initiatives will undoubtedly make Punjab a model for child and women safety in Pakistan.
The writer can be reached at mubasherddpr@gmail.com
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